WELCOME TO SISSEL-ONLINE CANADA
At Sissel-Online we offer a wide variety of Fitness, Exercise and Health Care Products for all ages. Whether you want to improve your health, recover from an injury or want to get in shape, we have the product for you!
Sissel Online LTD
#100 - 33313 Third Ave
Mission, BC V2V 1P1
Phone: 1-800-811-1355
Fax: 1-800-811-1344
e-mail:sissel@telus.net
infocanada@sissel-online.com
Office Hours of Sissel-Online LTD are Monday to Friday 9.00AM to 4.30PM(PST) except statutory holidays.
Satisfaction Guarantee
We at Sissel-Online make every effort to ensure our customers satisfaction with our products. If you are unsatisfied for any reason within the first 30 days after our invoice date, please refer to the return policy below.
Of course not all products come under this guarantee. These are our extensive range of Videos, which have been opened. We are sure you can appreciate the reason for this exclusion.
Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us.
Shipping Policy
We offer a variety of shipping options and will ship according to your choice. The rates will vary depending upon the option you choose. For international orders the shipping will not automatically be calculated. Please call our Customer Service at 1-800-811-1355 for the actual shipping charges.
Orders placed before 12.00 (Noon) PST/PDT should be shipped the same day. Orders placed after 12.00 (Noon) PST/PDT should be shipped the next business day.
In the unlikely event we are temporarily out of stock or unable to ship for any reason, we will ship as soon as we are able and process your payment at that time.
All goods are shipped f.o.b. our warehouse. All COD shipments will bear an additional per box handling charge. In the event that the package you receive appears damaged, please note any damage on the waybill when accepting the package. Please open immediately and inspect the goods for hidden damage. In the unlikely event of damage due to shipping, please contact us immediately. All shipment will be deemed to be delivered in good order after 2 days of actual receipt of the goods.
Returns Policy
WE BELIEVE IN FAIR AND OPEN WAYS OF DOING BUSINESS AND TRUST THAT YOU WILL FIND THESE POLICIES FAIR TO BOTH YOU AND US
For all returns the following is required:
1. Contact our Customer Service department to obtain a Return-Goods-Authorization Number.
2. Ensure that this RGA number is visibly displayed on the packaging and noted in the letter which must accompany your return.
3. The goods being returned must be received by us within 14 days of issuance of the RGA number.
4. All returns must be made shipment prepaid, no credit for shipping will be issued
5.
| Condition of goods or reason for return |
Amount of credit |
Goods and packaging returned like new
(in re-saleable condition):
-satisfaction guarantee*
-defective goods (manufacturers defects) |
*100% of purchase price (exc. s/h)
100% of purchase price (incl. s/h)
|
| Used goods, customer damaged goods |
No credit |
| Packaging damaged but goods in re-saleable condition |
No credit |
| Warranty claims |
Please see our warranty policies |
Not all situations are covered under the above policy. Should you have any questions, please do not hesitate to contact us. All private label, personalized & custom made products may not be returned for a credit or refund, except for manufacturing defects during the warranty period.
Warranty Policy
After the satisfaction guarantee period, each product has its own manufacturer’s warranty. Please refer to the description of this product for the applicable warranty. In all warranty claims, we reserve the right to exchange, repair the goods or credit the customer in our sole discretion, excluding any shipping and handling charges.
We make no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability or fitness for purpose and any such warranty, representation, guarantee or condition is excluded. Our sole responsibility for warranty claims is limited to return and refund as stated above and in our returns policy.
Limitation of Liability
In no event will we be liable to customer for any special, direct, indirect, consequential, incidental, exemplary or punitive damages, losses, injury, cost or expenses of any nature related to any product or the use thereof. Total liability for any claims, whether in contract, tort, warranty or otherwise shall be limited to the price of such product.
Cancellation Policy
We will accept cancellation of your order, provided we have not shipped the goods. Once the goods are shipped, no cancellation will be accepted, but you may return the goods, under our satisfaction guarantee. In all such cases you are responsible for the cost of shipping.
Copyright
All pictures used on this website are the property of Sissel-Online Ltd. and protected under the copyright law. Any copying or other use of the material used on this website require a written permission of Sissel-Online Ltd..
Disclaimer
Prices and availability of product is subject to change without notice.
Sissel-Online Ltd. will not be liable for any damages arising out of or in connection with the use of this site or products.
